At my workplace, designers and developers rarely talk to clients. Instead, "project managers" who serve as go-betweens, handle the majority of interaction. Reasons for this are obvious. The foremost being that your average designer or programmer - while being skilled in his craft, may not be that
particularly skilled at dealing with executive managerial types. Case and point: me. Not a business guy. Not a "let's do lunch" kind of
faceman. You don't want me talking to the executive about the project.
Particularly if your executive has secretaries who have secretaries who have administrative assistants.
Not proud of my handicap - it's just me. I don't speak the boardroom'eese language. Not yet anyway. ...Trying to think of something to compare this to... Um. Pro football players. They have agents. Why? Because their time is better spent practicing their proffession than studying up on how to word their next contract.
So I work through project managers who are great at keeping things organized and well executed. A good, well oiled project where I spend more of my time designing and less of my time playing email tag and getting a group of decision makers to agree on particulars and scheduling is a thing of beauty. It really is. And I haven't always looked at it that way.
Most of the time it really pays off in terms of awareness and productivity. A good project manager spends that extra time to make sure all the popcorn pops. They can speak two languages fluently: The language of the client, often inflated with corporate techno-latin and
hollow process terminology, and the language of "getting it done": the What, How, When, ..simple dialogue of production that we speak in-house.
The two worlds can collide, however, when for one reason or another things don't go too smoothly.
You know you've done something wrong, ..you've forgotten an important detail, you've screwed up, when some of the tactical managerial-speak of a project manager finds it way through to your inbox, and language of thier world spills over into your cozy forgetfull world. Those kind of emails usually start out like:
"
Drew, as previously discussed.."
or..
"
Drew, per our conversation yesterday..."
In laymen's terms, either of those introductory comments will almost certainly translate to:
"
Drew you're an idiot, you forgot to..."
or
"
Drew, we've already talked about this twice. Would you like for me to come administer a severe beating around your head and neck area?"